Situation: In 2017, Matlock & Associates was tasked with modernizing the IT backbone of a critical facility serving the State Department’s Bureau of Diplomatic Security. The Diplomatic Security Service, recognizing the need to upgrade its capabilities across functional areas, required a technological overhaul that included everything from basic information system capabilities to the facility’s physical security infrastructure.

Challenge: The comprehensive nature of the requirement necessitated a state-of-the-art hybrid cloud solution that integrated modernized IT and Electronic Security Systems (ESS) and elevated the standards of security and access control. The mission was not only to modernize; it was to implement solutions integrating hardware with the cloud and leverage emerging technologies to create a seamless and secure environment for Department operations.

Solution: Matlock incorporated solutions including advanced cybersecurity measures, complex data analysis techniques, enhanced security monitoring capabilities, and the application of emerging technologies such as Artificial Intelligence. These innovations enabled the integration of IT management, network and telecommunications systems, cloud and data center operations, and physical security functions.

Impact: By moving the facility forward to the cutting edge of technology integration, Matlock ensured the seamless operation of the Diplomatic Security mission, elevating the standards of security and operational efficiency. Additionally, these advancements facilitated improvements in workplace climate, health, and workforce accessibility.